Last Updated: 12/05/2021

THIS PRIVACY POLICY

This privacy policy is for the website www.painteddogcompany.com and is presented by Jill Francis. This document outlines the responsibilities and rights of the individuals who choose to use it.

This policy sets out different areas where user privacy is concerned and outlines the obligations, rights & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

THE WEBSITE

The website www.painteddogcompany.com and its owner takes a proactive approach to user privacy and ensures necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

The information contained in this website is for general information and for the purpose of informing customers about their purchase process in undertaking services from Painted Dog Company. The information is provided by Painted Dog Company and we endeavour to keep all information up to date and correct. However, we reserve the right to revoke information upon our discretion. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability regarding the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Through this website we may present the ability for you to link to other websites which are not under the control of Painted Dog Company. We have no control over the nature, content and availability of external sites linked to through www.painteddogcompany.com. The inclusion of any links does not necessarily imply a recommendation or endorse any views expressed within them.

CONTACT & COMMUNICATION

Users contacting www.painteddogcompany.com and/or its owner do so at their own discretion. Any personal information provided through contact form submissions or direct contact made to Painted Dog Company via telephone, email, social media or any other communication method will remain secure within the application used by Painted Dog Company to process that information. For example, by emailing Painted Dog Company your email address and any information you provide on that email communication will be stored by Painted Dog Company, using the secure email service provider chosen by Painted Dog Company. You will also, by making this communication with Painted Dog Company, be agreeing to Painted Dog Company making contact with you directly for the purposes outlined in your initial communication. Painted Dog Company will not add you to a mailing list, or pass your information onto a third party as a result of this communication. You will also not be contacted directly by Painted Dog Company regarding matters outside of the initial subject area unless deemed by Painted Dog Company as an area of immediate interest relating to the benefit of yourself. After three years of continued non-contact, your personal information will be deleted. Every effort has been made to ensure a safe and secure form to email submission process, including using reputable secure services, hosting and password security regarding access to the information provided. 

This is by no means an entire list of your user rights in regard to receiving email marketing material. If you would like to find our more about your communication rights, please visit www.ico.org.uk. Painted Dog Company is registered with ICO.

If you would like to remove your information after having contacted Painted Dog Company in this way, please contact us directly on contact@painteddogcompany.com and I will remove your information within 30 days honouring the right to be forgotten under the GDPR (General Data Protection Regulation).

EMAIL NEWSLETTER

www.painteddogcompany.com operates an email newsletter program, used to inform subscribers about products and services supplied by this website, and blog posts/news/articles that may be relevant. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. The online processor used in this instance is MailChimp and this is where your data will be securely held.

Subscriptions are taken in compliance with GDPR and on the lawful basis of consent, which will be digitally recorded by Mailchimp.

Email marketing campaigns published by this website or its owner may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity includes; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. 

If you would like to remove your information after having signed up to Painted Dog Company mailing list, please use the un-subscribe function mentioned in the paragraph above, or contact us directly on contact@painteddogcompany.com and we will remove your information within 30 days honouring the right to be forgotten under the GDPR.

WHO DO WE SHARE YOUR DATA WITH?

We occasionally share your data with trusted third parties. For example, delivery couriers and MailChimp.

HOW DO WE PROTECT YOUR PERSONAL DATA?

We know how much data security matters to our customers. We will treat your data with the utmost care. We secure all transactional areas of our website using the ‘https’ technology.  We use the marketing automation platform MailChimp to manage and distribute emails to customers and this is where your data will be securely held.

Payment card information is secured by SSL encryption. This is processed via our secure payment processor Stripe and Squarespace.

EXTERNAL LINKS

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; www.websitename.co.uk.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

SOCIAL MEDIA PLATFORMS

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

SHORTENED LINKS IN SOCIAL MEDIA

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses].

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

TRACKING INFORMATION & ANALYTICS

This website uses tracking information and analytical software to review performance and assist in improving both the website and the marketing activity used to attract people to this website. This information does not carry personal details or information which could render an individual identifiable. This information is used to profile data such as the location website traffic is coming from or the pages that are most well used within the website. This information is gathered on this website by the use of cookies. When visiting this website you have the option to restrict the use of cookies for the duration of your visit by choosing to not opt into the pop up option at the top of the screen. Please be aware, this may cause some elements of the site to be restricted in functionality. 

ACCESS REQUEST

If you have made contact with Painted Dog Company, or believe that we retain your data, you have the right to the following:

- The right to be informed on the data held.

- The right of access to information held.

- The right to erasure of data held on you. 

- The right to restrict processing of your data.

- The right to data portability.

- The right to object.

- The right not to be subject to automated decision making including profiling of identifiable data. 

If you would like any more information on your data rights, or you think this website is in breach of your data rights you can contact www.ico.org.uk. 

RESOURCES & FURTHER INFORMATION

GDPR
Facebook Privacy Policy
Google Privacy Policy
Mailchimp Privacy Policy

ABOUT PAINTED DOG COMPANY

Painted Dog Company is a sole trader business owned and managed by Jill Francis. The registered business address is 2 Park Lane, Sutton Benger, Chippenham, Wiltshire, SN15 4RN.

DEFINITIONS

"We", "us" or "the company" means Painted Dog Company, a company registered in England.
"You", "the customer" or "the buyer" means the person company or entity contracting to purchase the goods. 

"The goods" are the items the you order from us as specified by our order acknowledgement and on our invoice. 

ORDER ACCEPTANCE

We can receive orders via the company's website. We reserve the right to refuse to accept orders or to require additional confirmation at our discretion. We acknowledge receipt of your orders via an appropriate communication: For example, web based orders are acknowledged automatically by email.

REFUNDS

If we acknowledge an order but, for some reason outside our control, we are unable to complete the transaction within 30 days then any payment made will be refunded immediately if you ask us to do so. Refunds due against returned goods will be paid as soon as the returned goods are received by us, subject to the goods being received in unused, undamaged condition in their original packaging.

PRICING

We endeavour to ensure that all published prices are correct, however we reserve the right to change prices without notice and not to accept orders at prices that have been quoted in error. Prices are quoted in pounds sterling and unless specifically stated are subject to VAT at the prevailing rate.

PAYMENT

Payment is accepted in pounds sterling by most major credit or debit cards as detailed on our website at time of order. 

PAYMENT SECURITY

All credit card payments made during online transactions are handled on our behalf by the Squarespace and Stripe secure payment gateway. No credit card details are stored at any time on the company's website. 

DELIVERY

We utilise Royal Mail to deliver orders within the UK. We do not currently process orders from outside of the UK. 

PROMOTION AND COUPONS

All promotions are associated codes are coupons are distributed in good faith and are subject to terms and conditions. Discount coupons cannot be used in conjunction with any other promotions or special discounts. Painted Dog Company reserves the right to refuse the use of any or all promotions, discounts and coupons for orders placed online.

RETURNS

Please see our returns policy here.

RETENTION OF TITLE

Whether or not delivery has been made, property of the goods does not pass from the company to the customer until full payment is received. 

SPECIFICATIONS AND INFORMATION

Goods are supplied subject to the company's standard specifications and, unless specifically agreed to the contrary, may be manufactured by any of our approved vendors. While we endeavour to publish and supply as much product and application data as possible, the company is unable to assess the viability of every possible application of the goods: It is the customer's duty to ensure that the goods ordered are suitable for the application in which they intend to use them. We endeavour to ensure that all published information is correct but the company shall not be under any liability for any direct, indirect or consequential damage, loss or expense that may be caused as a result of any error or omission in any information either published by or supplied by the company. Please note that exact colours and finishes are difficult to represent accurately on the website and printed materials and customers should not place undue reliance upon such reproductions. All of our artisan items are handcrafted as one-off pieces, and therefore small differences in colour, feel and look may occur. This is part of the handmade process and makes your product unique. 

PRODUCT VARIATION AND USE

Painted Dog Company will make every effort to ensure that the products we supply through our website correspond as closely as possible to those shown on the website but cannot guarantee that they will be exactly the same. We cannot accept any responsibility for any variations in products. Colours may vary from those depicted depending on the setting of your monitor, software or printer. All measurements are approximate. The technical specification of products may change due to availability or raw materials and we reserve the right to make such changes as and when necessary. Our handmade products may have natural characteristics and irregularities, which are not faults. 

All of our products are designed for domestic use only unless explicitly noted. If you wish to use our products for commercial use please contact us to discuss your requirements on contact@painteddogcompany.com. 

COMPLAINTS

We aim to deal with any complaints in a fair and timely manner. Any complaints should be addressed in writing to the company at the published address or via the website contact form. 

INDEMNITY

Customers and other users of this website agree to indemnify the company against any claims, direct, indirect or consequential damage, loss or expense that may be caused as a direct or indirect result of the use of this website and any information or computer software contained therein or by your access to other websites as a result of links from this site. We make every effort to ensure that this website does not contain any computer viruses but cannot guarantee this or warrant that it is virus-free.

LAW

All disputes arising out of, or in connection with, any contact between the company and the buyer shall be governed by English Law and the buyer accepts the jurisdiction of the English courts.